1. Recorded courses

You can request a refund within 7 days of purchase, as long as you have completed no more than 20% of the course and have not downloaded its materials or been issued a certificate. After that, the purchase is final.

2. Private live sessions

Cancel or reschedule free of charge up to 24 hours before the session starts — full refund, or move it, as you prefer. Inside 24 hours, and for a session you do not attend, there is no refund: the instructor reserved that time for you.

3. When we always refund in full

• The instructor does not attend.
• A fault on our side stops the session going ahead.
• We cancel a session, or withdraw a course you paid for and have not used.
• You were charged twice.
• What you received is materially different from what was described.

4. How to ask

Email [email protected] from the address on your account with your order number. We reply within 3 business days. Approved refunds go back to the original payment method through UPayments; your bank usually takes another 5 to 14 business days, which is outside our control.

If you bought through Google Play or the App Store, ask the store instead — their refund process applies. We may decline a refund where there is evidence of misuse, such as repeatedly buying and refunding courses.