{"id":1784,"date":"2026-08-13T13:00:08","date_gmt":"2026-08-13T10:00:08","guid":{"rendered":"https:\/\/thkey.net\/?page_id=1784"},"modified":"2026-08-30T13:31:24","modified_gmt":"2026-08-30T10:31:24","slug":"delete-account","status":"publish","type":"page","link":"https:\/\/thkey.net\/en\/delete-account\/","title":{"rendered":"delete account"},"content":{"rendered":"<style id=\"tkl-legal-css\">.tkl-legal{max-width:820px;margin:0 auto;padding:24px 20px;line-height:1.85;font-size:16px;word-wrap:break-word;box-sizing:border-box}.tkl-legal .tkl-title{margin:0 0 .25em;line-height:1.3}.tkl-legal .tkl-updated{opacity:.65;font-size:.88em;margin:0 0 1.5em}.tkl-legal .tkl-intro{margin:0 0 1.75em}.tkl-legal .tkl-toc{margin:0 0 2em;padding:1em 1.25em;border:1px solid rgba(128,128,128,.28);border-radius:12px}.tkl-legal .tkl-toc ol{margin:0;padding-inline-start:1.25em}.tkl-legal .tkl-toc li{margin:.2em 0}.tkl-legal .tkl-toc a{text-decoration:none}.tkl-legal .tkl-toc a:hover{text-decoration:underline}.tkl-legal .tkl-section{margin:0 0 1.9em;scroll-margin-top:90px}.tkl-legal .tkl-section h3{margin:0 0 .5em;font-size:1.15em;line-height:1.45}.tkl-legal .tkl-num{opacity:.5;margin-inline-end:.35em}.tkl-legal p{margin:0 0 .9em}.tkl-legal .tkl-list{margin:0 0 1em;padding-inline-start:1.35em}.tkl-legal .tkl-list li{margin:.35em 0}.tkl-legal.tkl-rtl{text-align:right}.tkl-legal .tkl-custom h3{margin:1.6em 0 .5em;font-size:1.15em;line-height:1.45}.tkl-legal .tkl-custom h3:first-child{margin-top:0}.tkl-legal .tkl-custom ul,.tkl-legal .tkl-custom ol{margin:0 0 1em;padding-inline-start:1.35em}.tkl-legal .tkl-custom li{margin:.35em 0}.tkl-legal .tkl-signin{margin:.25em 0 1.2em}.tkl-legal .tkl-signin-btn{display:inline-block;padding:.6em 1.2em;border-radius:10px;border:1px solid currentColor;text-decoration:none;font-weight:600;font-size:.95em}@media(max-width:600px){.tkl-legal{font-size:15px;line-height:1.8;padding:18px 16px}.tkl-legal .tkl-toc{padding:.85em 1em}}<\/style><div class=\"tkl-legal\" dir=\"ltr\" lang=\"en\" translate=\"no\" data-no-translation><h2 class=\"tkl-title\">Delete Your Account<\/h2><p class=\"tkl-updated\">Last updated: 24 September 2026<\/p><p class=\"tkl-intro\">You can delete your thkey account and the personal data attached to it at any time. This applies everywhere you use thkey \u2014 the website and the app.<\/p><section class=\"tkl-section\" id=\"tkl-delete-1\"><h3><span class=\"tkl-num\">1.<\/span> How to delete it<\/h3><p><strong>In the app or on the website<\/strong> \u2014 sign in, open your dashboard, go to Settings and choose Delete account. You will be asked to confirm; deletion then starts immediately and cannot be undone.<\/p><p><strong>If you cannot sign in<\/strong> \u2014 email <a href=\"mailto:support@thkey.net\">support@thkey.net<\/a> from the address registered on your account, with the subject &quot;Delete my account&quot;. We verify the request and complete it within 30 days, usually much sooner.<\/p><p class=\"tkl-signin\"><a class=\"tkl-signin-btn\" href=\"https:\/\/thkey.net\/wp-login.php?redirect_to=https%3A%2F%2Fthkey.net%2Fen%2F\">Sign in to delete your account<\/a><\/p><\/section><section class=\"tkl-section\" id=\"tkl-delete-2\"><h3><span class=\"tkl-num\">2.<\/span> What gets deleted<\/h3><ul class=\"tkl-list\"><li>Your name, email, phone number, password and profile.<\/li><li>Your link to Google Sign-In, if you used it.<\/li><li>Your enrolments, progress, quiz results and assignments.<\/li><li>Your bookings and any notes attached to them.<\/li><li>Your push notification token, so no further notifications are sent.<\/li><li>Any support messages you sent us.<\/li><\/ul><\/section><section class=\"tkl-section\" id=\"tkl-delete-3\"><h3><span class=\"tkl-num\">3.<\/span> What is kept, and why<\/h3><p>Invoices and payment records, for the period the tax and commercial laws of Kuwait require. They sit in a restricted archive, are not linked to an active profile, and are never used for marketing. Anonymous totals that cannot identify you \u2014 such as how many people enrolled on a course \u2014 may also remain.<\/p><\/section><section class=\"tkl-section\" id=\"tkl-delete-4\"><h3><span class=\"tkl-num\">4.<\/span> Before you delete<\/h3><p>Deletion is permanent. You lose access to every course you have bought, and no refund is given for deleting an account. Download any certificates or materials you want to keep, and cancel upcoming sessions so the slot is released. If anything is unclear, write to <a href=\"mailto:support@thkey.net\">support@thkey.net<\/a> first.<\/p><\/section><\/div>\n\n\n\t\t<div class=\"atb-nav-bar\">\n\t\t\t\t\t<style>\n\t\t:root{--atb-accent:#19194d;--atb-accent-dark:#14143c;--atb-accent-soft:#e3e3ea;}\n\t\t:root{--atb-bar-violet:#19194d;--atb-bar-lime:#dae83d;--atb-bar-surface:#ffffff;--atb-bar-muted:#8a8fa8;--atb-bar-radius:18px;--atb-bar-dome:46px;--atb-bar-dome-scale:1.533;--atb-bar-height:62px;--atb-bar-shrink:46px;}\n\t\t\/* Keeps this fixed-to-the-bottom bar from covering the last bit of\n\t\t   page content, on whichever page it renders. *\/\n\t\t@media ( max-width: 1024px ) { body { padding-bottom: 72px !important; } }\n\n\t\t\/* TranslatePress's floating language switcher is position:fixed at\n\t\t   bottom:0 with z-index:99999 - higher than this bar's 9999 - so it\n\t\t   lands on top of the bar's last item and covers it (\"\u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629\" in\n\t\t   Arabic, \"Explore\" in English: it collides in both languages, since\n\t\t   the pill's own position never changes). Lift it clear of the bar.\n\t\t   Scoped with :has() to pages that actually contain a bar, so the pill\n\t\t   stays exactly where TranslatePress put it everywhere else instead of\n\t\t   floating above nothing. *\/\n\t\t@media ( max-width: 1024px ) {\n\t\t\tbody:has( .tutor-dashboard-nav-mobile ) .trp-floating-switcher.trp-switcher-position-bottom {\n\t\t\t\tbottom: calc( 84px + env( safe-area-inset-bottom, 0px ) ) !important;\n\t\t\t}\n\t\t}\n\n\t\t.atb-tutor-style-bar { display: none; }\n\t\t@media ( min-width: 1025px ) { .atb-tutor-style-bar { display: none !important; } }\n\n\t\t@media ( max-width: 1024px ) {\n\t\t\t\/* Tutor's actual light-theme colours as literal values (text\n\t\t\t   #0c111d, surface #fcfcfc, border #ececed) - Tutor only defines\n\t\t\t   those design tokens on its own dashboard page, so off-dashboard\n\t\t\t   we hardcode them to match its bar pixel-for-pixel. *\/\n\t\t\t.atb-tutor-style-bar {\n\t\t\t\tdisplay: block !important;\n\t\t\t\tposition: fixed !important;\n\t\t\t\tleft: 0;\n\t\t\t\tright: 0;\n\t\t\t\tbottom: 0;\n\t\t\t\tz-index: 9999;\n\t\t\t\tmargin: 0 !important;\n\t\t\t\tbackground: #fcfcfc !important;\n\t\t\t\tborder-top: 1px solid #ececed;\n\t\t\t\tbox-shadow: none;\n\t\t\t\tpadding: 16px 16px calc( 12px + env( safe-area-inset-bottom, 0px ) ) !important;\n\t\t\t}\n\t\t\t.atb-tutor-style-bar .tutor-dashboard-nav-mobile-list {\n\t\t\t\tdisplay: flex !important;\n\t\t\t\tflex-flow: row;\n\t\t\t\talign-items: center;\n\t\t\t\tjustify-content: space-between;\n\t\t\t\tgap: 0;\n\t\t\t\tmargin: 0 !important;\n\t\t\t\tpadding: 0 !important;\n\t\t\t\tlist-style: none !important;\n\t\t\t\tbackground: transparent !important;\n\t\t\t}\n\t\t\t.atb-tutor-style-bar .tutor-dashboard-nav-mobile-list > li {\n\t\t\t\tflex-flow: column;\n\t\t\t\tmin-width: 44px;\n\t\t\t\tmargin: 0 !important;\n\t\t\t\tpadding: 0 !important;\n\t\t\t\tlist-style: none !important;\n\t\t\t\tposition: relative;\n\t\t\t}\n\t\t\t.atb-tutor-style-bar .tutor-dashboard-nav-mobile-list > li > a,\n\t\t\t.atb-tutor-style-bar .tutor-dashboard-nav-mobile-list > li > button {\n\t\t\t\tdisplay: flex !important;\n\t\t\t\tflex-direction: column;\n\t\t\t\talign-items: center;\n\t\t\t\tjustify-content: flex-start;\n\t\t\t\tgap: 4px;\n\t\t\t\twidth: 100%;\n\t\t\t\tpadding: 0 !important;\n\t\t\t\tmargin: 0 !important;\n\t\t\t\tbackground: transparent !important;\n\t\t\t\tborder: 0 !important;\n\t\t\t\tbox-shadow: none !important;\n\t\t\t\tcolor: #0c111d !important;\n\t\t\t\tfont-size: 0.75rem !important;\n\t\t\t\tfont-weight: 500;\n\t\t\t\tline-height: 1.25rem !important;\n\t\t\t\ttext-align: center;\n\t\t\t\ttext-decoration: none !important;\n\t\t\t\tcursor: pointer;\n\t\t\t\tfont-family: inherit;\n\t\t\t}\n\t\t\t.atb-tutor-style-bar .tutor-dashboard-nav-mobile-icon {\n\t\t\t\tdisplay: inline-flex;\n\t\t\t\talign-items: center;\n\t\t\t\tjustify-content: center;\n\t\t\t\tline-height: 0;\n\t\t\t}\n\t\t\t.atb-tutor-style-bar .tutor-dashboard-nav-mobile-icon svg { width: 20px; height: 20px; }\n\t\t\t.atb-tutor-style-bar .tutor-dashboard-nav-mobile-text {\n\t\t\t\tdisplay: block;\n\t\t\t\tfont-size: 0.75rem !important;\n\t\t\t\tline-height: 1.25rem;\n\t\t\t\twhite-space: nowrap;\n\t\t\t\toverflow: hidden;\n\t\t\t\ttext-overflow: ellipsis;\n\t\t\t\tmax-width: 100%;\n\t\t\t}\n\t\t\t.atb-tutor-style-bar .tutor-dashboard-nav-mobile-list > li > a.atb-nav-active,\n\t\t\t.atb-tutor-style-bar .tutor-dashboard-nav-mobile-list > li > button.atb-nav-active {\n\t\t\t\tcolor: var(--atb-accent,#183fe1) !important;\n\t\t\t\tfont-weight: 600;\n\t\t\t}\n\t\t\t\/* Anchoring is written with LOGICAL properties (inset-inline-*),\n\t\t\t   never \"right\"\/\"left\", and that is load-bearing rather than\n\t\t\t   stylistic. Both popover triggers (\"Explore\" and \"More\") are the\n\t\t\t   last items in the bar, so in English AND in Arabic they sit at\n\t\t\t   the inline END of it - which means the panel must always grow\n\t\t\t   inline-START-wards, i.e. inwards, to stay on screen. One logical\n\t\t\t   rule expresses that for both directions.\n\n\t\t\t   Previously this rule said \"right: 0\" (physical) and a second rule\n\t\t\t   below tried to flip it with inset-inline-start (logical). In RTL\n\t\t\t   inset-inline-start IS physical right, so the \"flip\" resolved to\n\t\t\t   exactly the same thing as the base rule and did nothing: every\n\t\t\t   panel stayed anchored to its physical right edge and opened\n\t\t\t   leftwards, off the left side of the screen, on the Arabic site.\n\t\t\t   (That flip rule also used :first-of-type, which means \"first <li>\n\t\t\t   among its siblings\" - Home\/My Courses\/My Sessions come first, so\n\t\t\t   it never matched anything in any language.) *\/\n\t\t\t.atb-tutor-style-bar .tutor-popover {\n\t\t\t\tdisplay: none;\n\t\t\t\tposition: absolute;\n\t\t\t\tbottom: calc( 100% + 10px );\n\t\t\t\tinset-inline-end: 0;\n\t\t\t\tinset-inline-start: auto;\n\t\t\t\tmin-width: 210px;\n\t\t\t\tmax-width: calc( 100vw - 24px );\n\t\t\t\tpadding: 6px;\n\t\t\t\tbackground: #fff;\n\t\t\t\tborder: 1px solid #eef0f4;\n\t\t\t\tborder-radius: 14px;\n\t\t\t\tbox-shadow: 0 8px 30px rgba( 15, 23, 42, 0.16 );\n\t\t\t\tz-index: 10000;\n\t\t\t}\n\t\t\t.atb-tutor-style-bar .atb-popover-open .tutor-popover { display: block; }\n\t\t\t.atb-tutor-style-bar .tutor-popover::after {\n\t\t\t\tcontent: \"\";\n\t\t\t\tposition: absolute;\n\t\t\t\ttop: 100%;\n\t\t\t\tinset-inline-end: 24px;\n\t\t\t\twidth: 12px;\n\t\t\t\theight: 12px;\n\t\t\t\tmargin-top: -6px;\n\t\t\t\tbackground: #fff;\n\t\t\t\tborder-right: 1px solid #eef0f4;\n\t\t\t\tborder-bottom: 1px solid #eef0f4;\n\t\t\t\ttransform: rotate( 45deg );\n\t\t\t}\n\t\t\t\t\t\t.atb-tutor-style-bar .tutor-popover ul { display: block; margin: 0; padding: 0; list-style: none !important; }\n\t\t\t.atb-tutor-style-bar .tutor-popover li { margin: 0 !important; padding: 0 !important; list-style: none !important; }\n\t\t\t.atb-tutor-style-bar .tutor-popover a {\n\t\t\t\tdisplay: flex !important;\n\t\t\t\tflex-direction: row !important;\n\t\t\t\talign-items: center;\n\t\t\t\tgap: 8px;\n\t\t\t\tpadding: 9px 12px !important;\n\t\t\t\tmargin: 0 !important;\n\t\t\t\tborder-radius: 9px;\n\t\t\t\tcolor: #0c111d !important;\n\t\t\t\tfont-size: 0.8125rem !important;\n\t\t\t\tfont-weight: 400;\n\t\t\t\tline-height: 1.25rem !important;\n\t\t\t\ttext-align: start;\n\t\t\t\ttext-decoration: none !important;\n\t\t\t\twhite-space: nowrap;\n\t\t\t}\n\t\t\t.atb-tutor-style-bar .tutor-popover a:hover,\n\t\t\t.atb-tutor-style-bar .tutor-popover a.atb-nav-active {\n\t\t\t\tbackground: var(--atb-accent-soft,#eef2ff);\n\t\t\t\tcolor: var(--atb-accent,#183fe1) !important;\n\t\t\t}\n\t\t\t.atb-tutor-style-bar .tutor-popover a.atb-nav-active { font-weight: 600; }\n\t\t\t.atb-tutor-style-bar .tutor-popover a svg { width: 20px; height: 20px; flex-shrink: 0; color: #0c111d !important; }\n\t\t\t.atb-tutor-style-bar .tutor-popover a.atb-nav-active svg { color: var(--atb-accent,#183fe1) !important; }\n\t\t\t.atb-tutor-style-bar .tutor-popover a .tutor-tiny { font-size: 0.8125rem !important; }\n\t\t}\n\n\t\t\/* Desktop-only \"Back to Dashboard\" link (only on \/courses\/ via the\n\t\t   show_back_link attribute; hidden below 1025px). *\/\n\t\t.atb-back-to-dashboard-wrap { display: none; }\n\t\t@media ( min-width: 1025px ) {\n\t\t\t.atb-back-to-dashboard-wrap { display: block; margin: 0 0 20px; }\n\t\t\t.atb-back-to-dashboard {\n\t\t\t\tdisplay: inline-flex;\n\t\t\t\talign-items: center;\n\t\t\t\tgap: 6px;\n\t\t\t\tfont-size: 14px;\n\t\t\t\tfont-weight: 600;\n\t\t\t\tcolor: var(--atb-accent,#183fe1);\n\t\t\t\ttext-decoration: none;\n\t\t\t}\n\t\t\t.atb-back-to-dashboard:hover { text-decoration: underline; }\n\t\t}\n\t\t<\/style>\n\t\t\t\t\t\t\t<div class=\"tutor-dashboard-nav-mobile atb-tutor-style-bar atb-bar atb-bar-pill atb-bar-press atb-bar-press-strong atb-bar-popover\" role=\"navigation\">\n\t\t\t<ul class=\"tutor-dashboard-nav-mobile-list\">\n\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t<a class=\"\" href=\"https:\/\/thkey.net\/en\/\">\n\t\t\t\t\t\t\t<span class=\"tutor-dashboard-nav-mobile-icon\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 11.5 12 4l9 7.5\"\/><path d=\"M5.5 10v9a1 1 0 0 0 1 1H9v-5a1 1 0 0 1 1-1h4a1 1 0 0 1 1 1v5h2.5a1 1 0 0 0 1-1v-9\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t<span class=\"tutor-tiny tutor-dashboard-nav-mobile-text\">Home<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t<a class=\"\" href=\"https:\/\/thkey.net\/en\/book-a-session\/\">\n\t\t\t\t\t\t\t<span class=\"tutor-dashboard-nav-mobile-icon\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3.5\" y=\"5\" width=\"17\" height=\"16\" rx=\"2\"\/><path d=\"M8 3v4M16 3v4M3.5 10h17\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t<span class=\"tutor-tiny tutor-dashboard-nav-mobile-text\">Sessions<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t<a class=\"\" href=\"https:\/\/thkey.net\/en\/suggested-courses\/\">\n\t\t\t\t\t\t\t<span class=\"tutor-dashboard-nav-mobile-icon\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M4 5.5c2-1 5-1 8 .5 3-1.5 6-1.5 8-.5v13c-2-1-5-1-8 .5-3-1.5-6-1.5-8-.5Z\"\/><path d=\"M12 6v13\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t<span class=\"tutor-tiny tutor-dashboard-nav-mobile-text\">Courses<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t<a class=\"\" href=\"https:\/\/thkey.net\/en\/login\/\">\n\t\t\t\t\t\t\t<span class=\"tutor-dashboard-nav-mobile-icon\"><svg width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"8\" r=\"3.5\"\/><path d=\"M5 20c1-4 4.5-6 7-6s6 2 7 6\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t<span class=\"tutor-tiny tutor-dashboard-nav-mobile-text\">Login \/ Register<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-1784","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/thkey.net\/en\/wp-json\/wp\/v2\/pages\/1784","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thkey.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thkey.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thkey.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thkey.net\/en\/wp-json\/wp\/v2\/comments?post=1784"}],"version-history":[{"count":3,"href":"https:\/\/thkey.net\/en\/wp-json\/wp\/v2\/pages\/1784\/revisions"}],"predecessor-version":[{"id":1932,"href":"https:\/\/thkey.net\/en\/wp-json\/wp\/v2\/pages\/1784\/revisions\/1932"}],"wp:attachment":[{"href":"https:\/\/thkey.net\/en\/wp-json\/wp\/v2\/media?parent=1784"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}